Policies

Placing Orders Customers will receive an email conformation once an order is placed. If a customer’s order is updated or their order status changes, the customer will be sent an email notification advising the customer of the updates or changes. Once an order has been shipped, the customer will receive a confirmation email with their tracking number.

Processing Orders Orders are processed Monday through Friday excluding all major holidays. Orders received after 12pm will be processed the following business day. Orders received after 12pm on Friday will be processed the following Monday.

Changes or Cancellations to Orders If a customer wishes to cancel or modify an order once it has been placed, please send an email immediately to orders.essentialritual@gmail.com and we will do our best to accommodate your request  Once the order has been processed and shipped the purchase cannot be cancelled or modified.

Pre-Ordered Items If you select an item that is not currently available, there may be a message indicating that you have the option to pre-order and purchase the item. If pre-order is available, the product description will state an approximate date of delivery for pre-ordered items. The actual date of delivery will not be guaranteed at the time of purchase.

Types of Payment Accepted We accept, American Express, Visa, Mastercard and PayPal.

Security Policy All order information sent to orders.essentialritual@gmail.com is encrypted.  After a customer completes a transaction on our website, their credit card information will not be stored on our servers.

Where We Ship To We ship to all 50 states, and the District of Columbia, however we do not ship to P. O. boxes. We also ship internationally.

Sales Tax & Import Duties We will only apply sales tax to purchases made by customers requesting shipment to a California State address. Sales taxes will be calculated based on California zip code. If you are shopping outside of the United States, additional import duties, taxes and customs clearance charges may apply.

Refused Shipment Essential Ritual will not be responsible for any fees charged by customs or other tax authorities. If a customer refuses any shipments from goldcakeshop.com the customer will remain responsible for all of the original shipping and handling charges, duties, taxes and customs charges incurred upon receiving their order (“incoming charges”) as well as all of the costs associated with returning the package to us (“outgoing charges”). These incoming and outgoing charges will be deducted from the customer’s merchandise refund.We are not responsible for any injuries caused to the customer or anyone else while wearing our jewelry.

Trademark Rights ESSENTIAL RITUAL is a registered trademark of ESSENTIALRITUAL, Inc.